Each of our Case Handlers participates in a structured induction programme which includes;
Client Requirements
All staff are made fully aware of clients’ general requirements as well as receiving case specific instructions on an individual basis. Further feedback arising from client discussions or the trial process is briefed back to the team on an ongoing basis.
Processes and Procedures
All staff are required to adhere to SG Consultancy’s rigorously defined processes and procedures across all stages of case management.
Statement Preparation
All statements are CPR compliant and each one is subject to the quality control process.
The induction programme is closely linked to the quality control process and is complemented by quarterly workshops and seminars with leading counsel.
Client Training
In addition to our core services, SG Consultancy Services is pleased to offer its clients training which will complement existing in-house programmes in such areas as;
- Identifying suitable cases for BHR comparison
- The ABI GTA protocol and vehicle types
- Reviewing payment packs
- Common issues arising in negotiation
- Review of recent case law
- Review of trial results